Is Nelnet Down?

Can't Log In

1. Check your internet connection

2. Clear browser cookies and cache

3. Try resetting your password

News Feed Not Loading

1. Refresh the page

2. Check your internet speed

3. Try using a different browser

What types of loans does Nelnet service?

Nelnet provides customer service for Federal Direct Loan Program and Federal Family Education Loan (FFEL) Program loans that are owned by the U.S. Department of Education.

How can borrowers access their loans serviced by Nelnet?

Borrowers can access their loans by visiting the Nelnet Federal Student Loans website, specifically for accounts beginning with the letter E.

Where is Nelnet headquartered?

Nelnet is headquartered in Lincoln, Nebraska, and has offices around the globe.

Is Nelnet only a student loan servicing company?

No, while Nelnet is a student loan servicing company, it also specializes in consumer finance, telecommunications, and K-12 and higher education services.

What should borrowers do if they are unsure about their loan type?

If borrowers are unsure about their loan type, they can log in to StudentAid.gov using their FSA ID to find out more information.

Q: How often does Nelnet experience outages?

A: Major outages are rare, occurring only a few times a year. Minor issues can happen more frequently.

Q: How long do Nelnet outages typically last?

A: Most outages are resolved within a few hours. Extended outages lasting more than a day are extremely rare.